Shipping Protection
Parcels rarely go missing — but when they do, sorting it out should not cost you anything. Shipping Protection covers your order from the moment it leaves our warehouse until it is safely in your hands.
One small charge per order. No claim forms, no deductible.
Protection is added to your cart automatically with every order — you can remove it in the cart at any time.
What's covered
- Lost in transitYour parcel is marked lost or stops tracking on its way to you.
- Stolen after deliveryMarked delivered but taken from your doorstep or mailbox.
- Damaged in shippingArrives crushed, torn or otherwise unusable.
- Priority replacementWe reship at our cost, or refund in full — your choice.
What's not covered
- Change of mindCovered instead by our 60-night comfort guarantee.
- Wrong address enteredDelivery to an address you supplied incorrectly.
- Claims after 30 daysReport an issue within 30 days of the delivery date.
- Customs seizure or dutiesCharges and holds applied by your local customs office.
How to file a claim
-
1
Email our support team
Write to hello@veyra.shop from the address you used at checkout.
-
2
Send your order number
Add photos if the parcel arrived damaged — it speeds things up.
-
3
Pick a replacement or refund
Most claims are settled within 2 business days.
Shipping Protection is a non-refundable service fee applied per order and is not a regulated insurance product. Claims are handled directly by our support team under the conditions described above and in our refund policy.
Shipping Protection questions
Do I have to add Shipping Protection?
No. It is added to your cart by default, but you can remove it in the cart before checkout at any time.
How much does it cost?
It is a small flat fee per order, shown on this page and in your cart in your local currency. It does not scale with the number of items.
What happens if my parcel never arrives?
Email our support team with your order number. We reship the order at our cost or refund you in full — whichever you prefer.
What if I decline protection and something goes wrong?
Without protection we cannot be held liable for parcels that are lost or stolen once they have been handed to the carrier. You would need to file a claim with the carrier directly.
How long do I have to report a problem?
Within 30 days of the delivery date shown in your tracking, or 30 days after the last tracking update if the parcel never arrived.
Is the fee refundable?
The protection fee itself is non-refundable once the order has shipped, since the coverage has already been provided.