Contact Us
Contact Us
We’re real people. We respond fast. Here’s how to reach us.
Average response time: under 6 hours.
Our support team operates 7 days a week, 9am–9pm EST. We don’t use bots — every reply comes from a human who actually uses LUMÉ.
Order Issues
Missing package, wrong item, or need to change your order? Include your order number.
support@getlume.co
Partnerships & Press
Wholesale inquiries, brand collaborations, and media requests.
hello@getlume.co
Returns & Leaks
Our lifetime leak guarantee is unconditional. Just email us and we’ll take care of it.
See our return policy →
LUMÉ is committed to responding to every message. If you haven’t heard back within 24 hours, please check your spam folder and try again.